FAQ

MY ACCOUNT

We want to make the checkout process as simple as possible for you!  The best way to do that is to create a customer account.  Once you create an account and log in on the next visit most of your information is pre-filled for you.  This allows a quick and easy checkout experience.

ORDERS & PAYMENTS 

Orders can be cancelled or changed if the order has not been fulfilled yet.  Please reach out asap for any order changes/cancellations by emailing us at info@paigecollective.com.  In your email please include our order number and contact information.  

To get your items to you in a jiffy, your credit card is charged when you place an order. If an item you’ve ordered is out of stock, you’ll be issued a refund for that item and shipping charges and taxes will be adjusted accordingly.

DISCOUNTS & PROMOTIONAL CODES

Paige Collective releases discount and promotional codes throughout the year to our customers and prospective customers during which time a duration of the promotion will be provided.  These offers range from 24 hours for flash sales to up to 3 months. Only ONE discount code or promotional offer can be used at a time.  Follow us on social media to receive the latest offers. 

SHIPPING TIMES

We ship via USPS.  Most in-stock items ship within 1-2 business days of ordering and you'll receive an automated email with your tracking information to follow the orders journey.  We do our best to estimate your expected delivery timing, but please keep in mind that we can't control USPS, mother nature, holiday delays, or other unplanned situations.

PLEASE NOTE that we are not responsible for lost, stolen or undelivered packages but will work with you to make this right.

COLLABORATIONS

We love supporting other businesses and social media influencers! If you are interested in collaborating with us, please reach out to us at paigecollective@gmail.com.